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Please contact us

Do you have questions, comments or just want to share something with us? We'd love to hear from you! Please fill out the form below and our team will get back to you shortly. Our team strives to give you the best service possible and answer all your questions. Typically your message will be responded to within 24 hours.

For immediate assistance, you can also reach us via email at info@getzefrain.com. We are always ready to help you and make your shopping experience as pleasant as possible.

FREQUENTLY ASKED QUESTIONS

Need help with your order or have a question about one of our products? Please contact our support team at info@eclairdevoir.com

Our customer service is available Monday through Friday from 8 a.m. to 6 p.m
Average response time: 24h

Shipping & Delivery

We offer fast and free shipping within the EU. Orders are processed within one business day, and delivery takes 2-5 business days, depending on your location. If you place your order before 23:00, it will be shipped the same day.

There are no extra costs—if any customs fees apply, we cover them for you. Once your order is on its way, you will receive a tracking link to follow your delivery.

Returns & Refunds

You can return your order within 30 days of receiving it. Items must be unused, in their original condition, and have all tags attached. Returns are at your own cost, as we do not provide prepaid return labels.

Once we receive your return, we will process your refund within 5 business days. If you’d like to exchange an item, please contact our customer support.

Sizing & Fit

Finding the right size is important. Each product page includes a detailed size guide to help you choose the perfect fit. If you're unsure, feel free to reach out to our team for advice.

Our clothing is designed for a tailored and comfortable fit, with descriptions to help you make the best choice.

Payments & Security

We offer a variety of secure payment methods, including credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Local EU payment options are also available, depending on your location.

Your payment is processed through encrypted and secure technology, ensuring a safe and seamless checkout experience. You can choose to pay in multiple currencies, which will be displayed at checkout based on your location.

Our customer service is available Monday through Friday from 8 a.m. to 6 p.m
Average response time: 24h
Get in touch

Shipping & Delivery

We offer fast and free shipping within the EU. Orders are processed within one business day, and delivery takes 2-5 business days, depending on your location. If you place your order before 23:00, it will be shipped the same day.

There are no extra costs—if any customs fees apply, we cover them for you. Once your order is on its way, you will receive a tracking link to follow your delivery.

Returns & Refunds

You can return your order within 30 days of receiving it. Items must be unused, in their original condition, and have all tags attached. Returns are at your own cost, as we do not provide prepaid return labels.

Once we receive your return, we will process your refund within 5 business days. If you’d like to exchange an item, please contact our customer support.

Sizing & Fit

Finding the right size is important. Each product page includes a detailed size guide to help you choose the perfect fit. If you're unsure, feel free to reach out to our team for advice.

Our clothing is designed for a tailored and comfortable fit, with descriptions to help you make the best choice.

Payments & Security

We offer a variety of secure payment methods, including credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Local EU payment options are also available, depending on your location.

Your payment is processed through encrypted and secure technology, ensuring a safe and seamless checkout experience. You can choose to pay in multiple currencies, which will be displayed at checkout based on your location.